FAQ'S

CHRISTMAS SHIPPING INFO!

AUSTRALIA

WA & NT

To get your goodies by Christmas make sure to order by 7/12 using standard shipping or 14/12 using express shipping

REST OF AUS

To get your goodies by Christmas make sure to order by 12/12 using standard shipping or 19/12 using express shipping

NEW ZEALAND

To get your goodies by Christmas make sure to order by 2/12

INTERNATIONAL

To get your goodies by Christmas make sure to order by 21/11

 

CUSTOMER SERVICE

Best way to contact you?

Via Email or our contact form! shop@angelsandoutcaststore.com! Please note it can take us up to 5 business days to reply to emails due to volume of work. 

How do I cancel an order?

Things work quickly at A+O HQ so you have to catch your order before it's out the door! We only offer canceled orders a store credit refund.

Can I change my order?

Ordered the wrong goodies? We got u! Contact us before ur orders shipped!

How long does it take to process my order?

It generally takes 3-5 business days as most of our pieces are made to order but on occasion can take up to 7 business days to process your order! However, with express shipping, it's processed within the next 48 hours.

JEWELLERY CARE

How do I take care of my jewellery?

Our pieces are made with a mixture of stainless steel and silver plated findings, therefore we recommend avoiding anything wet such as water, perfume or lotions as this may cause tarnishing.

COLLABORATIONS

I'm an influencer and I want to collab with you guys! 

Send us an email or IG DM!

DOMESTIC SHIPPING

How long does shipping take?

DUE TO COVID-19 POSTAL DELAYS PLEASE CHECK INDIVIDUAL TRACKING FOR THE BEST ESTIMATE

Standard shipping takes anywhere between 2-10 business days (once processed) however with remote areas it can take up to 15 business days. Express shipping is shipped within the next 48 hours taking 1-2 business days to get to you! If your package is taking a little too long pls contact us!

Shipping Options?

Standard Shipping (tracking incl.) - $8

Express Shipping (tracking incl.) - $12

We ship with Sendle or AusPost! Once our parcels leave our facilities they are then in the care of Sendle or AusPost. We are not responsible for any mistakes made by Sendle or AusPost. 

INTERNATIONAL SHIPPING

DUE TO COVID-19 MAJOR INTERNATIONAL POSTAL DELAYS PLEASE CHECK INDIVIDUAL COUNTRIES FOR THE BEST ESTIMATE

Shipping Options?

Standard Shipping (tracking incl.) - $19 - $37

Express Shipping (tracking incl.) - $30 - $59

Once processed, is shipped within the next 48 hours taking 4-5 business days to get to you!

We ship all international parcels with AusPost! Once our parcels leave our facilities they are then in the care of or AusPost. We are not responsible for any mistakes made by or AusPost.