FAQ'S

CUSTOMER SERVICE

Best way to contact you?

Via Email! angelsandoutcastsstore@gmail.com! Please note it can take us up to 5 business days to reply to emails due to volume of work. 

Why aren't you answering my IG dms?

We don't answer order inquiries via dm so please email us! We often reply back asking you to do so!

 

DOMESTIC SHIPPING

How do I cancel an order?

As long as your order hasn't been shipped we're more than happy to cancel ur order for u! Contact us! We offer refunds or store credit refunds! Take ur pick!

Can I change my order?

Ordered the wrong goodies? We got u! Contact us before ur orders shipped!

How long does it take to process my order?

It generally takes up to 5 business days to process your order! However, with express shipping, it's processed within the next 48 hours.

 

DOMESTIC SHIPPING

How long does shipping take?

Standard shipping takes anywhere between 2-8 business days (once processed) however with public holidays and weather crisis' may take up to 20 business days . Express shipping is shipped within the next 48 hours taking 1-2 business days to get to you! If your package is taking a little too long pls contact us!

Shipping Options?

Standard Shipping (tracking not incl.) - $2

Used for shipping earrings! If you would like tracking added pls contact us before placing your order!

Standard Shipping (tracking incl.) - $8

Used for shipping our vintage goodies! Tracking number provided!

Express Shipping (tracking incl.) - $10

Once processed, is shipped within the next 24 hours taking 1-2 business days to get to u!

We ship with AusPost! Once our parcels leave our facilities they are then in the care of AustraliaPost. We are not responsible for any mistakes made by AustraliaPost. 

INTERNATIONAL SHIPPING

How long does shipping take?

Standard shipping takes anywhere between 6-20 business days (once processed). Express shipping is shipped within the next 48 hours taking 4-5 business days to get to u! If your package is taking a little too long pls contact us!

Shipping Options?

Standard Shipping (tracking not incl.) - $5

Used for shipping earrings! If you would like tracking added pls contact us before placing your order!

Standard Shipping (tracking incl.) - $25

Used for shipping our vintage goodies! Tracking number provided!

Express Shipping (tracking incl.) - $50

Once processed, is shipped within the next 48 hours taking 4-5 business days to get to you!

We ship with AusPost! Once our parcels leave our facilities they are then in the care of AustraliaPost. We are not responsible for any mistakes made by AustraliaPost. 

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