FAQ'S

CUSTOMER SERVICE

Best way to contact you?

Via Email! angelsandoutcastsstore@gmail.com! Please note it can take us up to 5 business days to reply to emails due to volume of work. 

Why aren't you answering my IG dms?

We don't answer order inquiries via dm so please email us! We often reply back asking you to do so!

 

DOMESTIC SHIPPING

How do I cancel an order?

As long as your order hasn't been shipped we're more than happy to cancel ur order for u! Contact us! We offer refunds or store credit refunds! Take ur pick!

Can I change my order?

Ordered the wrong goodies? We got u! Contact us before ur orders shipped!

How long does it take to process my order?

It generally takes up to 5 business days to process your order! However, with express shipping, it's processed within the next 48 hours.

How long does shipping take?

Standard shipping takes anywhere between 2-10 business days (once processed) however with remote areas it can take up to 15 business days. Express shipping is shipped within the next 48 hours taking 1-2 business days to get to you! If your package is taking a little too long pls contact us!

Shipping Options?

Standard Shipping (tracking incl.) - $7

Express Shipping (tracking incl.) - $11

We ship with Sendle or AusPost! Once our parcels leave our facilities they are then in the care of Sendle or AusPost. We are not responsible for any mistakes made by Sendle or AusPost. 

INTERNATIONAL SHIPPING

How long does shipping take?

Economy shipping takes around 10-16 business days (once processed). Standard shipping takes around 6-10 business days (once processed). Express shipping is shipped within the next 48 hours taking 2-5 business days to get to u! If your package is taking a little too long pls contact us!

Shipping Options?

Economy Shipping (no tracking) - $12 - $30

Standard Shipping (tracking incl.) - $19 - $37

Express Shipping (tracking incl.) - $30 - $59

Once processed, is shipped within the next 48 hours taking 4-5 business days to get to you!

We ship all international parcels with AusPost! Once our parcels leave our facilities they are then in the care of or AusPost. We are not responsible for any mistakes made by or AusPost. 

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